-- UPCOMING CLASSES --
Business Etiquette: A Comprehensive View Learn to distinguish yourself, strengthen your business presence, project a positive, confident, professional image and shine in any situation with finesse and polish.
Character, personality, competence and soft skills all convey people skills. You will be judged by how well you handle yourself and others. Whether you are hired or not, let go or retained, passed over or promoted will be determined by your people skills. They are prime qualities that make and keep you employable.
Through the use of humor and stories, this inclusive class will enhance your self-confidence and help you offer the outstanding difference; "why" these details are vital to your success are emphasized through-out the session.
These four topics are offered as a combo or on an individual basis:
- Distinguish Yourself From The Competition
The all important first impression; introduce yourself; the handshake;
appropriate language & conduct; approachability; leave a lasting impression- Business Communication That Matters
The telephone; cell phones; texting; email etiquette - Networking With Distinction
Making your entrance count; connecting with others; business card protocol;
the value to remembering names; escaping from cling-ons; follow-up makes the difference - The Art of The Business Meal
A business meal is the only time when your conversational abilities, table manners and self-confidence are on display all at the same time. Feel confident from the beginning when you issue the invitation to the closing, as you leave them with a positive lasting impression of your meeting.
November 1 - 10, Mondays & Wednesdays 9:30 to 12:30 pm
Cost $239.00 for the four class combo
$69.00 individually This class is offered through Clark College in Vancouver, Washington and will be held on campus. Advance registration is required.
Customer Service ... An Attitude, Not A Department
As individuals, we are stewards of customer service every day, whether we are in front of or behind the sales counter. We all relate to the public. It is the attention to details that can make the difference in a customer's experience and will help you to outclass your competition.
With this comprehensive training class, you will be able to offer an exceptional experience in terms of professionalism, courtesy and friendliness. Information covered includes the basics of customer service, such as appropriate language, conduct and dress, as well as telephone service and etiquette. Instruction on dealing with dissatisfied or unhappy customers will be covered in detail, along with the benefits of positive interactions. As customer service must start at the top of any organization, this lesson will benefit individuals of all levels of employment.
October 11th, 5:30 to 8:30 pm
$69.00
This class is offered through Clark College in Vancouver, Washington and will be held on campus. Advance registration is required.
Call 360-798-4912 or email Jodi here
For additional information
"Etiquette is not about being 'stuffy.' It's about putting yourself forward in the best possible way, using courtesy and friendliness to others as your guide, while still allowing your own personality to shine!"
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