Jodi Blackwood ___________________________________________________________________ Relating To The Public ... Details Make The Difference!
"Etiquette is not about being 'stuffy.'It's about putting yourself forward in the best possible way, using courtesy and friendliness to others as your guide, while still allowing your own personality to shine!
The moment you meet others, they judge you by what they see and feel. The process takes less than ten seconds but the impression is permanent. As the saying goes, you rarely "have a second chance to make a first impression."
Does your presence project confidence, authority and professionalism?
No matter where you go you are always making an impression on someone, somewhere. The ability to distinguish yourself can be key to your success in any professional and social situation.
Add polish to your image and increase your self-confidence. Put aside the anxiety of fumbling with the "proper etiquette" so that you can focus on the matters at hand. Feel comfortable, confident and prepared in every situation. No matter who you are or what you do, your manners have a direct impact on your professional and social success.
Character, personality, competence and soft skills all convey people skills. You will be judged by how well you handle yourself -- and others. Whether you are hired or not, let go or retained, passed over or promoted will be determined by your people skills. They are prime qualities that make and keep you employable.
What can you do to draw customers and clients to your company
... and retain them?
One way to do this is by how you relate to the public. As individuals, we are all stewards of customer service every day ... whether we are in front of or behind the counter. We all relate to the public.
The services and products available in today's competitive business arenas are so comparable that buyers look for the outstanding differences ... courtesy, image, service and reliability.
Do you have more business than you want or need?
The "details" have a tremendous impact on your customer's perception of you. Your first contact will set the tone for the transaction and most likely, the foundation for the future relationship.
Are your employees approachable?
Do they represent you with friendliness and professionalism?
Mistakes with business etiquette can not only severely damage your employee's reputation but will also reflect poorly on your company.
It doesn't cost anything more to offer your customers a positive experience in their dealings with you and your company but a negative experience can be very expensive in the long run.
What kind of image do you wish to present to the world around you ...
And where do you want it to take you?
"In today's global economy, customers have a multitude of choices available to them. I help individuals, organizations and businesses polish their ability to stand out among their competition."
Information on topics such as these will help you enhance your knowledge, skills and self-confidence when it comes to working with others, providing tremendous benefit to you in your professional -- and personal -- life:
- The Impact of a Positive First & Lasting Impression
- Networking With Distinction
- Closing the Loop in Business Communication
- The Art of the Business Meal
- Presenting a Professional Appearance
- Relating to the Public -- Customer Service Matters!
The material and length of time for each topic is customized to suit the needs of the client. Special emphasis is placed on addressing any specific challenges or issues that are of concern. Information is illustrated with the use of humor and stories; the reasons "why" the details are vital to your success are emphasized through-out the trainings. Attention to detail and approachability when interacting with others are noted key factors.
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